PEI Tourism Operators are reeling since they were told this week about the massive fee increase for Inspection. My question in response is do we need an inspection at all? Details here.
Today with social media being ubiquitous, most intelligent operations rely on ratings by customers or on feed back on Twitter and Facebook. This kind of feedback is real and is trusted by the client. It also allows the operator a chance to rate their customer too!
The inspection system is a fake as it is. It is a one day snapshot that looks at how clean and neat the place is. It ignores the wider experience and focuses on the detail. So a place can have a vile setting and get a high rating because it ticks off all the boxes. The place can look ok but have a vile operator.
The inspection system is expensive by its design and cannot be made less so.
Who does the system protect?
When I travel, I look not for an official rating but a user rating. If I have a bad experience, I tell others. I suspect that the system protects the not very good operator who can game the system.
Time to push back and get rid of it completely.